The bluestreak cleaner wrasse lives in the coral reefs near Eastern Africa, they clean larger fishes by eating parasites and dead tissues off them. When larger fishes, called “clients”, approach these “cleaning stations”, the bluestreak cleaner wrasse greets them by …
Digital transformation has been on the agenda for organizations for the past decade and a half. Since the pandemic, however, the adoption of technologies such as advanced analytics and AI has surged amongst enterprises of all sizes, leading to certain …
Gartner estimates say 80% of traditional banks as we know it will die over the next decade. It’s time now to accept that virtual banks or what is known as ‘neobanking’ are on the verge of competing with traditional and …
The undeniable reality today is that customers not only hold the key to an organisation’s success and are at the heart of every business decision, but most importantly these customers are ever changing and evolving in their demands and wants. …
The seamless segue to CX 2.0: key considerations for CX practitioners Read More »
Have you ever wondered about the driving force behind the digital revolution in the banking space? Is it the rapid rise of digital technologies? Or the changes in banking regulatory guidelines? Or the emergence of new-age challenger banks and neo-payment …
Recalibrating banking for the customer of the ‘New Normal’ Read More »
Human life as we know it is the most important asset we have. Without it everything else would be worthless. Years of research have gone into extending the human life span. Sometimes even to a nerdy (most likely silly) extent …
Human civilization was progressing uninterrupted, in its own pace when a deadly virus outbreak transformed the world forever. The crisis compelled the whole world to work together as a single entity and suddenly collaborations were formed to find out the …
The year 2020 was an exceptional year for the e-commerce industry. The pandemic struck different industries with significant difference – while some businesses had to shut shop, many others struggled to stay afloat and the companies that had a strong …
Look out for these ten e-commerce trends in 2021 Read More »
I followed the recent “GCC Summit” event organized by ET1; during the session “GCCs: The Innovation Hub for Borderless Enterprise Transformation”, Mr. Santosh Kulkarni from IBM shared a few interesting observations regarding current business environment and its implications on GCCs. …
While 2020 has been a challenging year for the overall economy, one industry seems to be sailing into the wind smoothly. The SaaS (software as a service) industry in India witnessed six unicorns in the year 2020! The business continuity …
Business technology adoption in 2021: Reviews & consultation hold the key Read More »
