digitalization

Six years of demonetization have been a success or a blunder. Let’s find out

Digital economy, Featured Insights, Government and Policies

Six years after demonetization, the topic of whether it was successful or not is still being debated. Undoubtedly one of the most substantial economic policy choices made in Indian history, the Indian government announced the demonetization of the Rs 500 and Rs 1,000 notes on November 8, 2016, as a measure against the amassing and …

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In the connected world, brands-consumers align over purpose-driven branding

Brands Speak
Today’s world is digital. Everything including business is online. With the shift in consumers’ preferences, tastes and thoughts, it has become extremely crucial for brands to cater to this evolving consumer behavior by aligning to it. Preeti Reddy, Chairwoman-South Asia, Insights Division, Kantar outlines the changing dynamics of customer-centric branding which is now aligning with …

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Unlocking competitive advantage with a people-first mindset

Brands Speak
Employee performance and organisational contribution are motivated by the culture of the company. The focus of today's organisations is on how women may advance an organization's status and reach new heights. Likewise, firms are leaving no stone unturned when it comes to supporting women's career advancement. One of the most remarkable economic developments around the …

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Experience is the one differentiation that can draw and keep customers in an era where pricing has become a commodity

Brands Speak
Gen Z and millennials have very distinct consumer habits, technological preferences, and future outlooks. Businesses all over the world have adapted to the most recent technological landscape while keeping the customer-centric strategy in mind in order to meet the expanding and changing wants of the next generation of consumers. Vijay Chandok, Managing Director, ICICI Securities …

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Explainer: What is a DAO – and how did one of them almost succeed in buying the US Constitution?

BFSI

A bid by crowdfunders to buy a historic copy of the US Constitution has focused attention on DAOs. Decentralized autonomous organizations are part of a new wave of digital investing. But what are they, how do they work and will they change the world of financial services? Earlier this month, one of the 13 surviving …

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Public and Private Sector Banks – Embracing emerging tech to drive digital transformations and customer-centricity

Fintech

-By Kunal Pande and Amit Wagh, Partners at KPMG in India The Indian banking industry is expected to see a transformational change over the next few years with customer-centricity taking center stage for most banks. Private banks and public sector banks (PSBs) will play a significant role in driving major transformation initiatives, through strategic partnerships …

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