digitalization

Experience is the one differentiation that can draw and keep customers in an era where pricing has become a commodity

Gen Z and millennials have very distinct consumer habits, technological preferences, and future outlooks. Businesses all over the world have adapted to the most recent technological landscape while keeping the customer-centric strategy in mind in order to meet the expanding …

Experience is the one differentiation that can draw and keep customers in an era where pricing has become a commodity Read More »

Public and Private Sector Banks – Embracing emerging tech to drive digital transformations and customer-centricity

-By Kunal Pande and Amit Wagh, Partners at KPMG in India The Indian banking industry is expected to see a transformational change over the next few years with customer-centricity taking center stage for most banks. Private banks and public sector …

Public and Private Sector Banks – Embracing emerging tech to drive digital transformations and customer-centricity Read More »

Scroll to Top