Avinash Godkhindi, MD & CEO of Zaggle Prepaid Ocean Services shares the evolutionary story of the company and the opportunities that lie ahead. Since its inception in 2011, Zaggle has been on a captivating journey in the spend management space. …
From infancy to IPO: Unravelling Zaggle’s decade-long journey with CEO Avinash Godkhindi Read More »
Service is finally getting the recognition it deserves For years, customer support was little more than a ‘repair and recovery’ function. Its goal was to deliver acceptable service at the lowest possible costs. But today, ‘acceptable’ does not cut it …
From cost centre to cash cow: The transformation of customer service Read More »
Kunal Anand is Chief Operations and Customer Services Officer of Aviva India. He has been in the Insurance and Pension business, for over 30 years. Kunal has been with Aviva since 2004 and was instrumental in setting up the Banca …
Post pandemic transformation in the insurance industry. Read More »
Customers can make or break a business. In an era of rapidly changing customer demands, the only thing that matters is how they feel about the experience your brand provides. And one of the best ways to improve that experience …
Customer experience is pulse of every business, therefore it requires significant investments, relentless improvements, collaboration across channels and business functions. Antony Jacob (MD & CEO, Apollo Munich Health Insurance Company) provides insights on how to deliver better service for premium …
New e-learning methods help in enhancing consumer experience manifold Read More »
