The need for seamless omni-channel communications has become more relevant today than it was ever before. While contact centres maybe at the heart of your organization’s overall communication strategy, there is an ever-increasing reliance on technology today. So, how can …
3 Contact Centre trends that you should be aware of in 2021 Read More »
The pandemic situation has accelerated the digital transformation of businesses in India. Technology is transforming the way we work, thanks to exponential digital innovations. Companies have swiveled new digital workplaces to provide remote employees both the right tools and platforms …
Tata Tele Business Services introduces ‘Smartflo’ Read More »
Advanced analytics are providing organizations the ability to stay agile in a world of flux, a priceless competitive edge never before enjoyed. Perhaps more so than at any point in corporate history, organizations are facing up to the reality of …
