Airports across the globe are promoting frictionless travel to improve overall customer experience.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members

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Airports across the globe are promoting frictionless travel to improve overall customer experience.

No more nervously clutching your identity cards and eyeing the long line while boarding a plane.

Your face will now get you on to your flight.

Simply look into a camera, wait for the biometric data to be verified and then walk onto the aircraft.

The Ministry of Civil Aviation in India launched a paperless boarding process for air passengers called DigiYatra (DY) app at Delhi Airport last week. The DigiYatra E-Gate is currently available at entry gate Number 2 of the terminal.

Domestic passengers can now fly out of Delhi, Bengaluru, and Varanasi by registering for DigiYatra, and experience a contactless air travel.

The service is facilitated through biometric facial recognition system that automatically processes passengers’ information at all checkpoints viz. airport entry, security check and boarding gate.

“This is the start of a new era in the boarding process at Indian Airports. With the rollout of Digi Yatra, the domestic passengers will now experience a seamless, hassle free and health risk free boarding process at the airports,” writes Roshan Popli, Chief Information Officer, Airport Authority of India on LinkedIn.

By March 2023, the government plans to commence the services in Hyderabad, Kolkata, Pune, and Vijayawada.

In global comparison, India has been a tad late to embrace facial tech at its airports.

Goodbye boarding passes, hello biometric facial recognition

According to International Air Transport Association (IATA), over 75 percent of customers see huge value in biometric verification and want to use it instead of the passports and boarding passes.

We look at some of the international airports who have been promoting frictionless international travel and looking to improve the overall customer experience.

Ben-Gurion Airport, Israel

In 2015, Ben-Gurion Airport deployed 17 biometric entry gates at its passport control section that allowed use of facial recognition system.

All International airports in the United States:

The U.S. Border Patrol (CBP) completed the implementation of biometric facial matching technology at all U.S. international airports. Since 2018, the border agency had begun successively equipping all international airports (160 in number) with this advanced technology.

Gatwick Airport, U.K:

In 2019, Gatwick became the U.K.’s first airport to use facial-recognition cameras on a permanent basis for ID checks before passengers’ board planes.

Charles de Gaulle Airport, France:

In 2017, Groupe ADP, the operator of Paris’s airports, began testing new face-recognition software at Charles de Gaulle airport to speed passengers through immigration faster.

Dubai, UAE:

In 2021, a new fast-track passport control service that uses face and iris-recognition technologies were launched at Dubai airports.

Abu Dhabi, UAE

Around a month back, Abu Dhabi Airports announced to introduce facial recognition at its new Midfield Terminal Building, from check-in to boarding, to reduce airport queuing times and eliminate the need for passengers to present passports and boarding passes at every checkpoint.

Apart from the above list, a growing number of international airports, including Munich and Frankfurt airports in Germany and Narita in Japan already use biometrics to streamline passenger journeys.

In Canada, around seven hundred check-in and boarding kiosk systems are being distributed between Pearson International in Toronto, Calgary International and Montréal-Trudeau International.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members