The intersection of technology and humans: Exploring augmented human intelligence

As artificial intelligence, robotics and other forms of technology improve, our constant goal should be to support professionals with smart technological systems and devices to make their work easier and increase their outcomes.

There is a prevailing concern that as technology becomes more sophisticated, jobs traditionally done by humans may become obsolete, replaced by machines and algorithms.

This resistance to change stems from a concern about the unknown and the uncertainty surrounding the intersection of technology and humanity. However, it is essential to recognise that technology, when applied thoughtfully, has the power to enhance human capabilities. By understanding and addressing these concerns, we can unlock the true potential of augmented human intelligence. A case in point from the healthcare industry is Remote Patient Monitoring Systems, which provide the ability to track, visualize, and control facilities, assets, and environmental conditions without requiring hospital personnel to be physically on-site.

Humanizing technology to develop the best outcomes

While technology has the potential to revolutionize our lives, it’s essential to prioritize the end-user experience to ensure successful adoption. Innovators who prioritize user-centric design processes tend to excel in the industry as technology advances at an unprecedented rate, presenting new opportunities for businesses and individuals alike. The global market for industrial robotics is projected to exceed $165 billion by 2028, leading to increased robot presence in various sectors such as manufacturing, healthcare, airports, and malls.

Advancements in robotics, including enhanced sensors, machine learning capabilities, and advanced algorithms, enable robots to perform certain tasks that can improve versatility and safety across industries. Furthermore, humanoid robots remotely controlled by humans will become more prevalent, augmenting human intelligence to enhance worker safety, prevent burnout, and boost productivity. Artificial intelligence (AI) is another transformative force that will shape our future. Its applications will permeate every aspect of our lives, from improving safety in self-driving vehicles to predicting illnesses.

Medical technology powering healthcare systems and communication globally

One way technology can support healthcare is by reducing the cognitive load. Care team members can only process a limited amount of information at a time, and when overloaded with administrative tasks and excessive data, they have less time to provide empathetic care to patients. By implementing intelligence-driven platforms and artificial intelligence algorithms, healthcare establishments can automate routine tasks, allowing healthcare professionals to allocate more time to critical aspects of patient care. Many healthcare centres in India have successfully employed machine learning and real-time analytics to streamline workflows, increasing capacity for additional patients.

Technology also plays a crucial role in supporting effective healthcare communication. It enables patients to connect with their care teams between visits through online scheduling, email-based inquiries, and remote monitoring. Communication among care team members is also enhanced through voice and secure texting solutions aligned with workflow rules. For instance, a smartphone app helped physicians at Vancouver Island Health Authority respond faster to messages, reducing interruptions to patient care. Technology not only improves communication but also supports compassion by eliminating inefficient workflows and interfaces, allowing care team members to better connect with patients and express empathy. To optimize technology’s potential to support patient care, healthcare leaders should assess its impact, considering factors like interface usability and workflow implications. Evaluation criteria and validated survey instruments can guide decision-making and minimize unintended consequences.

Empowering clinical research and patient safety through technology

Breakthrough technologies, such as wearable devices, AI, big data analytics, synthetic biology, telemedicine, and mobile apps, have greatly impacted clinical trials. They address various challenges, including recruitment, patient experience, data capture, and remote monitoring. These technologies enable decentralized trials and a patient-centric approach, while also responding to the unique challenges posed by COVID-19. Mobile communications and social media aid patient recruitment, while mobile devices and wearables improve data collection. Patient-centric trials leverage disruptive technologies, and remote monitoring tools enhance efficiency. Decentralized trials overcome logistical barriers, and wearable medical technology collects real-world data. The clinical trial landscape is evolving rapidly, with increased adoption of big data analytics and AI, shaping the future of clinical research.

The road ahead

Sanjay Vyas,
Global SBU Head-Clinical Logistics & Global Safety Services and Managing Director India,
Parexel

As artificial intelligence, robotics and other forms of technology improve, our constant goal should be to support professionals with smart technological systems and devices to make their work easier and increase their outcomes.

Clinical trials have evolved enormously thanks to new and ground-breaking technology in recent years, and the clinical trial environment is changing quickly as studies decentralise and incorporate more remote components, partly in response to the COVID-19 pandemic. Additionally, pharma firms have boosted their investment in big data analytics and AI technologies, which are revolutionising research and development and reducing costs. Adopting new technologies is crucial to the future paths of clinical research.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of ET Edge Insights, its management, or its members

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