To achieve high-quality service delivery infrastructure, businesses, require a comprehensive service delivery monitoring tool that offers end-to-end visibility across service delivery environments.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members

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To achieve high-quality service delivery infrastructure, businesses, require a comprehensive service delivery monitoring tool that offers end-to-end visibility across service delivery environments.

Organizations are today under pressure to explore ways to deliver IP-based services where customers can access the content anytime from any location.  There is a need for high-level performance confirmations which include low latency and high security including data security.  Furthermore, organizations have to deliver these services faster with high quality and more cost-effectively writes Vinay Sharma, Regional Director, India, and SAARC, NETSCOUT

Enhancing service performance proactively

To achieve high-quality service delivery infrastructure, businesses, require a comprehensive service delivery monitoring tool that offers end-to-end visibility across service delivery environments.

Unfortunately, the traditional bottom-up triage methodology based on multi-vendor silo-specific Network Performance Management (NPM), Application Performance Management (APM), and log data analytics tools, is ineffective.  They do not offer service-level triage capabilities to IT organizations. Relying on data that is spread across multiple, disparate tools conceals the holistic real-time end-to-end view of the multi-tier service delivery infrastructure and the interrelationships and dependencies across its components.  This increases service unavailability, reduces the quality of end-user experience, and brings about a loss in worker productivity. A proactive service triage-based tool with end-to-end visibility across the delivery environment is a good option.  It should be on one cohesive, consistent set of metadata for enterprise-wide services and supports to enhance service performance.  It protects IT from service outages and empowers enterprises to achieve operational efficiencies and cost savings.  It allows faster time for successful deployment and provides visibility with no impact on user experience.  Cybersecurity breach detection and mitigation are improved.

Data security is crucial

An organization’s IT infrastructure is becoming too big to manage in addition to huge volumes of data getting generated every day.  The higher the number goes, the bigger the related complications including data security issues.  Many enterprises also lack visibility on the creation of the data, its location, and who has access to it.  In several instances, siloed solutions lead to duplication of data leaving it unprotected.  Cybercriminals have developed new ways to target DDoS attacks and monetize them.  There is the triple extortion attack where file encryption, data theft, and DDoS attacks are combined to breach a network and encrypt valuable data making it unavailable to users.  Yes, digital business is growing rapidly and the threat landscape is expanding.  Many a time the challenge lies in implementing the right tools and technology to address the growing threats.  Security solutions that are highly scalable and use curated threat intelligence are a good option.  Furthermore, improved visibility across disparate digital infrastructure and ensuring a secure network are key.

Benefits of Security Automation

In digital-first business models, where data is a critical asset for businesses provides a strong base for digital services and all emerging technologies.  Organizations have to integrate new-age technologies to manage data across different environments.  Automation, by leveraging AI and Machine Learning helps in reduce human errors with operations and processes getting more efficient and faster.  Furthermore, with the threat landscape growing rapidly, organizations are working with security automation solutions to ensure adequate security at any required scale.  These automation platforms are helping to improve security by detecting threats and accelerating the incident response process.  These solutions address threats in record time, prioritize alerts and provide a report on the security posture, without human intervention.  Security analysts are free of mundane tasks that are now automated, thereby improving efficiency.  It also eliminates alert fatigue and assures secure software development.

Ensuring service delivery and securing a wide variety of components and solutions enable business and technology agility to respond to evolving customer demands, and emerging market opportunities, and establish a competitive edge.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members