“Machines alone can’t solve everything” – Experts advise human oversight as AI Booms at ET NOW GBS 2024

As artificial intelligence swiftly moves from fiction to daily reality, a panel of tech leaders and scientists convened a thoughtful debate on AI’s lightning pace of development. Their advice: proceed with caution and human guidance.

“There is a very fine line between natural stupidity and artificial intelligence,” quipped Abhay Johorey, Head of Digital Strategy, at ICICI Bank. He warned listeners not to treat new technologies as a panacea for every problem. “If we expect AI to solve all issues, we do ourselves a disservice.”

Other speakers echoed Abhay’s balanced perspective on human versus machine strengths. “The future is about combining the best of both worlds,” said Rama Vedashree, Independent Director, Board, Jio Finance & Jio Payment Solutions. “Humans who can strategize, and computers that can execute tactics extraordinarily well.”

Technology and human civilization have always had a symbiotic relationship, each pushing the other forward in a continuing cycle of innovation. As technology advances, it enables new possibilities for human progress and quality of life improvements. In turn, human creativity and demand for solutions drive further technological development. This dialogue has only accelerated in the modern era.

Vedashree argued that the first wave of productivity gains from AI and automation will come through increased access to services like healthcare and education for underserved populations.

However, panellists agreed that eliminating human oversight could prove catastrophic. “We still need humans in the loop,” Abhay asserted. “As a starting point for exploring solutions, AI is brilliant. But for original critical thought? You cannot use AI to originate your ideas.”

As developers rush to capitalize on lucrative new technologies like natural language processing, automated code generation, and more, speakers emphasise the need for regulation and standardization to prevent misuse.

This also raises important questions around values, ethics, and the ideal relationship between people and their technological creations. How can humanity steer innovation towards positive ends while mitigating risks? What social and economic challenges will arise from technologies that augment and even rival human capacities? As the symbiotic growth of humanity and technology continues to accelerate into the future, maintaining a holistic perspective will be critical. A nuanced dialogue exploring both the immense promise and complex challenges of technological innovation will enable society to reap the benefits while promoting human flourishing. With wise consideration of all viewpoints, people can ensure technology remains a constructive force improving lives and society.

“There are dangers like data poisoning, where you manipulate training data to get a certain result,” warned Sreekrishnan Venkateswaran, CTO, Kyndryl India, “So huge power, but modern power has to grapple with new threats.”

In the end, the verdict was clear on whether emerging technologies and human collaborators can symbiotically spur progress. “Machines alone can’t solve everything,” Abhay concluded. “You need human intelligence asking the right questions. We have to direct innovation toward ethical ends and remain vigilant of unintended consequences. If we do that, the future looks very bright indeed.”

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of ET Edge Insights, its management, or its members

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