Our offline journey:
I still remember the first store launch for Bath and Body Works in Delhi, a few years back. Customers were queuing up from early in the morning, because they wanted to be among the first ones to have bought their favourite products and put it up on Instagram. It was amazing to see how much people loved the brand and its offerings. And this was the scenario with all our store launches. The love was just pouring in and increasing!
We launched bathandbodyworks.in towards the end of 2019 and were delighted to see enthusiastic loyalists from across the country shopping online – especially in locations that we did not have stores. Body care became an important part of people’s rituals… in fact it became a crucial means for people to feel good. Our signature scents acted as mood elevators and a lot of people took this break from their hectic lifestyles as an opportunity to show some self-love – pampering themselves with our lotions, creams and candles.
We’ve seen a month-on-month growth of newer audiences coming on to the site since March 2020. While for a short while, bathandbodyworks.in was the only medium for brand loyalists to get a hold of their favourite products, this was also a discovery period for a lot of new customers. And once they tried our products, they kept coming back!
Online launch events:
Way Forward
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