Analytics is paving the way for more seamless digital engagement with customers In early 2020, the world was stepping into the unknown territory of lockdowns and operational halts and learning new ways to function. Almost overnight, businesses had to adapt …
Analytics Powered Digital Engagement Drives Banking Read More »
Our offline journey: I still remember the first store launch for Bath and Body Works in Delhi, a few years back. Customers were queuing up from early in the morning, because they wanted to be among the first ones to …
Bath and Body Works India’s brand digital journey Read More »
How has customer experience evolved since the start of the pandemic. What is the role of technology in enabling businesses to adapt to the new normal? As customers of today continue to self-isolate and prefer digital and contactless engagement channels …
Industries have gone through a drastic change since the onset of the global pandemic. This transformation has led organizations to innovate on their business models, client service models, and, at the same time, prioritize employee safety and business continuity. Some …
Empowering businesses in accelerating their digital journey Read More »
The data privacy code of practice is finally making a headway in India. Globally, 107 countries have introduced some form of legislation for data privacy and security. The implementation rate in Europe is high, but a majority of APAC economies …
Data Protection Law will safeguard privacy and promote inclusive growth Read More »
The pace of change has never been this fast, yet it will never be this slow again’ – this great line from Justin Trudeau’s speech at Davos 2018 is an apt descriptor of our journey as a society and world …
As industries undergo a system shock like never before, manufacturers need to regroup, refocus, and reboot their efforts in light of our changing reality. Bino George, Head of Business Consulting, Infor India, shares insights and perspectives on how to drive …
