What has been the digital strategy for the banking sector as far as you are concerned? What technologies/innovations have you used to create the best customer experience needed?
Let me list a few key digital initiatives we have recently introduced:
As a technology leader, what role do you think a good cloud strategy plays in market traction and optimization of resources?
Whilst banks have constraints, both regulatory and security wise, in completely moving all applications to Cloud, Cloud computing is definitely moving to the forefront as a focus for many organisations and banks are not far behind in this initiative. I personally believe Cloud will help banks in fulfilling the need of the hour which would give leverage to business and operating models in improving revenue generation, increasing customer insights, containing costs, and helping in reducing the end-to-end TAT in launching products quickly and efficiently.
Cloud adoption can also enhance the entire resiliency ecosystem which is the need of the hour for banks and financial services companies. However, these will only be for non-core banking applications and non-customer data bearing applications. For some of the front facing applications and interfaces which need round-the-clock up-times and availability, Hybrid and Private cloud setup would be the best suited option.
What role do stakeholders play in this? When you were adapting to this platform did you face any questions by the leaders in the organization?
We follow a top down approach in adopting new technology, which has helped us to introduce some best-in-class and first-in-the-market products (viz., Kotak 811, Video KYC etc). The entire leadership team understands the value that technology and digital brings to the table.
How do you see the adoption of technology in Indian businesses (large and SMBs) and do you think it will help India to take the next big leap?
Technology adoption is picking up in every sector irrespective of whether it is private or government. It is the need of the hour and with the entire Aatmanirbhar Bharat push from the central government, it is becoming imperative for every sector to adopt the latest technology and digital platforms.
What will be your 5 key advices to technology leaders in making?
(Views expressed are personal)
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