The Edge is Ready for Prime Time
With the Edge getting rapidly digitized, data acquisition is becoming distributed and processing is...
From ‘Normal’ to ‘New Normal’ to ‘Responsible and Sustainable Normal’
A closer examination of what the new normal entails reveals that fast digital adoption has altered the...
Connected Customer Experience by Design: Solving the Complex Jigsaw
Companies must begin to consider providing an integrated customer experience; here is a quick overview of...
Humanising the digital experience – The way forward in customer service
Acquiring customers through technological initiatives has been trendy, but how often do these initiatives...
Redefining love: Top brands take a unique spin on winning consumer’s hearts
Brands try to rekindle the language of love this season with interesting campaigns and quirky messages...
How Conversational AI is Redefining Customer and Agent Experience?
In today’s competitive world, it is becoming increasingly important for enterprises to provide a...
Why do you need to connect customers to every part of your business?
Success depends on three things: information, convenience, and exclusivity. The next generation will...
Unlocking the power of conversational commerce, this holiday season and beyond
CX ideas for retailers and e-commerce players to be more relevant for their buyers, at the right time, at...
How an emphasis on sustainability is driving packaging innovation
A concise overview of the rising innovation in the packaging films industry spurred by...
The circle of digital life: From data to the cloud and back
Agility has been an industry buzzword for years but has now emerged as an existential litmus test for...