Acceleration is not just a tech problem. It requires a deliberate effort to rethink the ways in which work is performed, processes are undertaken and decisions are made, enabling more agile and better adaption to the emerging work culture.
Accelerating digital business means working differently and faster, but people don’t change working habits on command, just like they don’t change eating habits on command. Executive leaders must frame the change for employees by defining new values or doubling down on existing ones, and then linking expected behaviors to them. Just stating the values is too vague. Leaders need to adopt three default behaviors to become more agile. Each behavior has three sample hacks to get you started.
The keys to accelerated product delivery, governance, and other processes come from enabling faster decision making within the organization. The reasons that decisions often take too much time vary: Responsibility avoidance, risk aversion, unclear goals, ill-defined projected outcomes or lack of information.
The speed of a decision should be determined by the speed with which it can be reversed. That is, the less critical a decision is, the shorter amount of time it should take to make it. Likewise, if the decision is more consequential, the more time it should take to make it.
How to speed up decision making?
Processes can overtake the ability to make decisions because they’re unnecessarily complex. The truth is that the complexity of a work routine is not necessarily directly proportional to its actual value.
More often than not, simpler is better — but to achieve simplicity requires vigilance from leaders. It means determining the fastest way of getting the work done.
Starting with the simplest possible approach first can often get a team from point A to point B faster. This is in contrast with starting with the most comprehensive approach. Complicated does not always — or even often — equal worthy.
How to simplify work?
Too often, the value of work is measured by the output generated rather than the actual outcome. Focusing on output is really only a way to make people look busy, and busy doesn’t necessarily mean productive. What really matters, of course, is the end result.
To make an organization more agile, shift the focus to what the business outcome actually is, rather than how the task to achieve it is performed.
How to eliminate unnecessary tasks?
How to begin? Adapt existing principles and values to inspire faster, more confident decision making.
For each of these three behaviors, leaders can deploy a number of culture hacks. It takes a deliberate process to insert culture change into employees’ daily life.
[author title=”Mary Mesaglio, Distinguished VP Analyst, Gartner” image=”http://”][/author]
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