VODCAST

Threat actors are on the rise, strategies on protecting need to be well-defined

Brands Speak, VODCAST

Digital crime is escalating alongside the growth of the digital economy. Millions of attack opportunities are being created by the exponential growth in online and mobile interactions. Numerous result in data breaches that put both people and organisations in danger. By 2025, the yearly cost of harm from cyberattacks, at the present rate of growth, …

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Ability of the leader to think about how technology can be used has changed

VODCAST

As the corporate landscape in Asia develops rapidly, CEO goals and responsibilities might need to shift. The main concerns of corporate leaders in Asia are how to resolve performance problems that predated the pandemic and how to position themselves for success in a time that may be unstable, marked by accelerated technological change and imperilled …

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Building unified conversational customer journeys and engagements

Brands Speak, VODCAST
To say that the customer is the King in the year 2022, is hardly an overstatement. Today, almost all sectors are client-facing, and the pandemic gave companies an impetus to feel motivated to understand their customers even better. Customers now have an unparalleled number of channels through which to interact with brands and companies, including …

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Customer Experience – The key to sustained value creation

Strategy, VODCAST

For Creating an effective Customer Experience (CX) is more about just ensuring your customers receive the products and services they desire in a timely and efficient manner. It’s also about creating touchpoints with real people who can evangelize and grow your brand through their social media and offline interactions with friends and family. More important,  a superior …

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Nitin Prasad, Chairman, Shell Companies in India and Dr. Vibha Dhawan, Director General, TERI on India’s Transition to an equitable Net Zero Economy

SDGs and ESG, VODCAST

Energy security and net-zero are not just buzzwords but signal the future of the energy market globally, and at every level. More broadly as the world undergoes disruptions not just in supply chains but within governments themselves, the future of energy looks drastically different from what it was, implying that discussion around the origin, supply …

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