“Technology plays a huge role in today’s business scenarios and especially when the nation is working virtually, the need for technological upgrades and intervention is very high.”
ET-Insights: What practical steps should the insurance industry take for responding to the current Covid-19 crisis?
Step 1: The industry must enable work from home / virtual working for all processes. It is imperative to enable all processes since businesses focus on “mission critical” processes in a typical BCP scenario. Considering the unforeseen COVID-19 scenario, all business processes should work seamlessly. This is a critical step to ensure business continuity as well as employee & customer safety.
Step 2: Ramp up all digitization initiatives.
Step 3: Continuous engagement with customers, partners, employees and stakeholders using digital & virtual interaction solutions.
ET-Insights: What are the potential implications of COVID-19 for the insurance sector – How this outbreak may impact insurers operationally and economically?
Operationally: Enablement of virtual working for all processes so that seamless service can be delivered across the customer lifecycle.
Economically: We are witnessing a situation that cannot be planned for. It can only be mitigated. While many observers are predicting tough times ahead, we are observing an uptake of health insurance.
ET-Insights: How are you ensuring business continuity for your organization during this crisis?
ET-Insights: Stepping up the customer service game and exceeding customer expectations during the crisis – What strategy have you put in place?
ET-Insights: How do you think technology can assist in delivering better service for the insurance sector amid this crisis?
Technology plays a huge role in today’s business scenarios and especially when the nation is working virtually, the need for technological upgrades and intervention is very high.
The Indian Premier League (IPL) not only popularised cricket but also transformed its economy. Since…
In a striking turn of events on the trading floor, Tech Mahindra, a leading global…
2024 paints a sobering picture: extreme weather events are no longer distant threats, but a…
Precision and efficiency are paramount for pilots navigating the skies. At the heart of achieving…
India's supply chains are undergoing a transformation and addressing traditional challenges of inefficiencies and opacity,…
View Comments
Very thoughtful. Very nice article Sir.
Very nice..