Today, GCCs in India are driving the transformation agendas of their respective parent organizations around the world. The company’s initial operative process centers for cost arbitrage quickly evolved into technology hubs, and later into full-fledged global capability centers driving its holistic transformation agenda.
In Indian GCCs, the operating structure and decision-making process have shifted away from the financial services segment because they are now seen as the centers of innovation and incubators for new ideas, leveraging cutting-edge digital technologies for business challenges and digitalization. No doubt, the work done by GCCs in India provides strategic advantages to global businesses.
Sandeep Sharma, Former SVP & Country Head, RealPage talks to Sapna Chaturvedi, Global Lead – Order to Cash, Xerox Technology about the dynamic landscape of Global Capability Centres. Check out the link to hear the conversation.