Digitization is the driver for BFSI, Retail, Telecom and Services

Catch this exclusive interview with Milan Sheth, Executive Vice President, IMEA, Automation Anywhere, as he shares his insights on the impact of digitization across sectors and the most promising sectors for RPA growth in India. 

ET-Insights: While digitization is impacting almost everything, what are some of the spaces where you’re seeing the biggest impact?

Milan: Digitization has impacted almost all sectors from the grass-root level. The major focus has been on the banking and healthcare industries with the adoption of Intelligent Automation (IA). According to a recent report commissioned by Automation Anywhere, IA is impacting economy by the large-scale adoption of technologies such as RPA, Artificial Intelligence, natural language processing and machine learning that are driving increased efficiencies and new jobs resulting in economic growth over the next few years. The adoption of IA is driving growth in every sector of the Indian economy and is influencing every activity of the workforce by creating highly skilled jobs, resulting in more opportunities for higher economic output. The sectors with high IA maturity are BFSI, Telecommunications, HR, Oil and Gas, Manufacturing and Retail to name a few.

ET-Insights: In your opinion, which are some of the most promising sectors for RPA growth in India?

Milan: We live in an era where technological advances have elevated the productivity of the workforce. Technological progress is a strong influencer that has the potential to provide a significant boost to the total factor productivity. Investment in technology may directly result in increased GDP as it makes the input factors more productive than it was earlier. Technology, especially the one that enables automation can significantly boost India’s economy and increase productivity. Banking, Financial Services, Insurance, Retail, Telecom and Professional Services sectors are likely to be the front runners to adopt Intelligent Automation (IA). In the current space, these sectors are adopting IA faster than the rest and hold potential for investment in the upcoming years.