– John Spence, Regional Head, M&A and Strategy, Generalli
The insurance industry is on the threshold of a dramatic, digital shift, that transformation also brings in the importance on customer experience; new technologies, mergers and acquisitions, and the relevance of more strategic use of data; including environmental, social and governance (ESG) issues. In this dialogue on Asia’s Insurance Market, John Spence, Regional Head, M&A and Strategy, Generalli, speaks about the trends, disruptions, and strategies that are reshaping the insurance industry today as digitization and AI become more integrated within the system.
To hear Spence tell it all, watch the video for the complete conversation as he speaks of the trends that are impacting insurance and particularly on the future of insurance with a global perspective.
As John explains, that this frankly is a very exciting time for the insurance market it’s a time that we expect to be of continued growth and of a clearly continued need across the markets and we’re excited about the future. As digitization becomes more deeply integrated in the industry, we must position ourselves to respond to the shifting business landscape with an understanding of the factors that will contribute to this change and how digitization will change the format for claims, distribution, underwriting and pricing. And the need to create a culture that builds the skills and talent, to adopt the emerging technologies, needed to be successful players in the insurance industry of the future.
