In the VUCA world that we live in, resilience is key for organizations Now more than ever, industries post covid have realized the need to reinvent themselves to prepare for a ‘normal’ that is ever-changing, and the Pharma industry has been no exception. In fact, pharma has the dual challenge of securing its tomorrow and … Read more
In today’s competitive world, it is becoming increasingly important for enterprises to provide a best-in-class customer experience (CX), not only for retaining the customers but also for differentiating themselves from the competition. Contact center plays a critical role in delivering unmatched customer service and experience and thereby ensuring customer loyalty. The COVID-19 pandemic has brought … Read more
The COVID-19 pandemic has caused massive disruptions in modern times. It has changed the way of almost everything including lifestyle changes, limited movements, shutting down operations/companies, etc. It affected the global economy significantly. In the past year, we have seen businesses change their ways of operating, their strategies, market focus, and the channel of reaching … Read more
Will the 2021 Union Budget focus its attention on greening the post-COVID Indian economy? Amidst the COVID-19 pandemic, India is on the anvil of its 2021 budget, that is slated to be “like no other in the past”, as per Finance Minister, Nirmala Sitharaman. The focus of the FM seems to be on strengthening engines … Read more
Many years down when we look back at history, there are high chances that we divide time in two new eras – Pre Covid and Post Covid. It is true that every time a major event has struck the world – it has altered how the world functions. It has brought about groundbreaking creations – … Read more
The human civilization was progressing uninterrupted, in its own pace when a deadly virus outbreak transformed the world forever. The crisis compelled the whole world to work together as a single entity and suddenly collaborations were formed to find out the best way forward for all. The same synergy resonated in most business organizations that … Read more
We are now almost at the close of 2020, a year that transformed the modern world in unprecedented ways. An EY article suggests that after enduring the pandemic for almost a year, we have transitioned from “peak Covid” to “Deep Covid” – a phase where people have accepted that they must learn to live with … Read more
An increasing number of people are entering the digital world daily causing a huge data explosion. The process has been further accelerated due to the digital push given by Covid-19. India has very high digital adoption rate and hence Indian companies are compelled to migrate to cloud due to various reasons. Shifting legacy systems to … Read more
Since the onset of the pandemic consumer demand has shifted significantly. Fresh food being a part of the essentials never experienced a dearth of demand despite the pandemic shocks and succeeded in serving consumers adequately. However, the consumers’ approach towards fresh food has undergone considerable transformation, states a Deloitte article based on their fresh food … Read more
India now stands as the third largest Pharmaceuticals industry in the world by volume and 10th in terms of value. More importantly, India’s Pharma industry has made a significant contribution to global healthcare by ensuring high quality, and affordable medicines are accessible around the world. Owing to its strong capabilities across the value chain, India … Read more
