FIs have been at the centre of technology adoption and are pioneers in using new age technologies such as AI, ML, Advanced Analytics and more. The way they use these technologies evolve, as the customers of today who are extremely …
Data analytics: Driving super personalised customer experience for banks Read More »
The omnichannel concept has perhaps captured the imagination of many professionals with many companies rushing to claim that their services are indeed ‘omnichannel.’ In recent years, a company’s need to “be where my customer is” has dictated distribution strategies. Driven …
Is omnichannel a distribution strategy or a mindset? Read More »
With ‘work from home’ and ‘shop from home’ expected to continue, retailers should look at investing and getting themselves attuned with leading trends and best practices, with implementation being the key The pandemic has dramatically changed the way the world …
Adaptation, Acceptance, Catchup, and Trendsetting – Critical for today’s Retailers Read More »
Call centres often need to strike the right balance between call centre software and their business needs. Today, call centre agents do not focus on using one specific software and instead focus on a plethora of software depending on the …
Call centres: Key technologies enabling better customer service Read More »
Customers can make or break a business. In an era of rapidly changing customer demands, the only thing that matters is how they feel about the experience your brand provides. And one of the best ways to improve that experience …
“Times have changed….” How often we hear this in conversations and in different contexts, but what could be truer than this statement in current times? Over 80% of Indians have banking relationships, and this number is considered healthy in the …
The past year has shown how fast people can adapt to change. The year also underlined that fact that there was a lot of room for positive change. The temporary halt enabled global systems to pause and introspect, point-out the …
Have you ever wondered about the driving force behind the digital revolution in the banking space? Is it the rapid rise of digital technologies? Or the changes in banking regulatory guidelines? Or the emergence of new-age challenger banks and neo-payment …
Recalibrating banking for the customer of the ‘New Normal’ Read More »
With any crisis, human behaviour tends to move down Maslow’s hierarchy of needs to the basics. Interestingly, COVID-19 has stifled the need for belongingness and consumers today are turning to technology to regain the lost sense of community and connectivity. …
A Deloitte study uncovered striking changes in consumer behavior and buying patterns in the fresh food industry in the aftermath of the Covid-19 pandemic. Read more about consumer behavior transformation, in our earlier story. 5 Ideas to stay ahead in …
Ideas to surge ahead in the fresh food retail industry Read More »
