When e-commerce saw unprecedented growth in India powered by large-scale mobile penetration, digital connectivity and logistics management there was a strong speculation that it would be the end of the physical-store era. However, the retail sector has evolved to adopt …
The Omni-channel retail experience: Going phygital with data and AI Read More »
The need for seamless omni-channel communications has become more relevant today than it was ever before. While contact centres maybe at the heart of your organization’s overall communication strategy, there is an ever-increasing reliance on technology today. So, how can …
3 Contact Centre trends that you should be aware of in 2021 Read More »
Product-based eCommerce started gaining momentum in India about five years ago largely driven by demand from metros cities. With an already established supply chain network in place, it was faster and easier to deliver across metros and Tier 1 cities. …
Logistics Sector – Delivering the change in e-commerce Read More »
In the previous year, when the Novel Coronavirus attacked the human race, it also changed the world’s future most radically. Lifestyles and rulebooks of entire nations changed overnight. Consumer needs shifted and so did the channels of purchase. The global …
4 actions for the consumer and retail industry to thrive in 2021 Read More »
You don’t change the world simply by looking at it. You change it through the way you chose to live in it! Well, the above words are definitely not mine, but borrowed from a 70mm film screening which has been …
COVID has changed the way customers interact with brands and with other customers and marketers must therefore change the way they interact with customers and with each other. Digitization is in full swing with adoption at a speed we would …
Here’s the new, improved customer experience. Thanks, COVID. Read More »
The growth of e-commerce industry in size and reach has been steadily rising over the past two decades. Statista’s market outlook estimates that this year, more than 250 million Americans will purchase goods online. Retail sales via e-commerce platforms has …
Global retail experiencing major shift post Covid Read More »
Online commerce or e-commerce has changed the way people shop all around the world. In what ways has Covid-19 played the role of an inflection point in this business and what are some of the most important trends you are …
The new normal is one none of us imagined,and it will fundamentally challenge the fabric of business on the back of reshaped consumption patterns. However, it is also an opportunity to shine and for new ideas to come to the …
Creating a niche to succeed in a post-Covid world Read More »
