From vision to reality: Raja Lakshmipathy, Vice President and Managing Director of Genesys, India & SAARC shares the journey towards delivering enhanced customer experiences. In a recent conversation with ET Edge Insights, Raja Lakshmipathy, Vice President and Managing Director of …
Here’s how Genesys is leading the way in transforming customer experience Read More »
How technology has become a game-changer towards making workplaces more inclusive Read More »
Mastering the balancing act of employee experience and business goals Read More »
Providing a dynamic learning experience that helps employees in their career journey is a key influencer for a positive employee experience.
I learned from my mentor once, you cannot pour from an empty cup. Just as one has to take self-care before taking care of family and friends, one need to take care of the team before they can take care …
Employee Experience is a new Customer Experience Read More »
2020 was the year of accelerated adoption of all things digital by customers and businesses both. The financial services sector underwent overnight iteration in their operations to deliver unaltered services that emphasized speed, convenience, scale, security, and an end-to-end digital …
Capability Centres Adapting To Changing Tech Landscape Read More »
2020 has been the kind of year that historians will spend a lot of time poring over, but there are a few tech trends that emerged this year that will have a lasting impact well beyond 2020. Let’s take stock …
The outbreak of the COVID-19 pandemic forced organisations around the world to rethink how work gets done. Few predicted, by December, we would still be navigating the world’s largest experiment in distributed workforces. But the pandemic has quickly dismantled outdated …
How remote work better connected Indian organisations Read More »
Future of the workforce The workplace has evolved and is no longer a place wherein we go and work but should be something we feel connected with. The whole concept of the future workspaces and its purpose is changing. The …
Connecting the employee experience and customer service Read More »
