In today’s fast-paced digital era, banks are constantly seeking innovative ways to enhance customer service and streamline operational efficiency. One solution that is rapidly gaining momentum in this space is Conversational AI. By leveraging advanced natural language processing and machine …
Conversational AI – A game-changer in banking industry Read More »
Chief Technology Officer of Union Bank of India, Anil Kuril, discusses the introduction of the metaverse lounge, the first of its kind done by a bank in India
State Bank of India appointed Aparna Kumar as Chief Information Officer, while Union Bank of India named Rajnish Khare as its new Chief Digital Officer.
The banking boom may well be driven by digitization but it’s ultimately employees that win the day by setting service standards. Banks need to step up and adapt to changing employee demands otherwise, for them, the boom could well end …
Banks need to prioritize employee wellness amid the banking boom Read More »
“Times have changed….” How often we hear this in conversations and in different contexts, but what could be truer than this statement in current times? Over 80% of Indians have banking relationships, and this number is considered healthy in the …
There is probably no disagreement today that digitization of business with applications of emerging digital technologies is lifeblood of banking and financial service industry and is bound to grow in prominence in future. Banking and financial service institutions have acknowledged …
Digitization of Banking Services in Nepal: Nabil Bank’s Journey Read More »
