automation
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Technology
Call centres: Key technologies enabling better customer service
Call centres often need to strike the right balance between call centre software and their business needs. Today, call centre…
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Technology
Driving resilient business transformation with Cloud, Data, AI, and Analytics
The role that technology plays in the business environment has changed notably over the past decade. Technologies are no longer…
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Business Functions
Key insights to build a robust hybrid workplace
The current pandemic has brought a shift to the way organizations plan and think of their current network infrastructure. The…
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Technology
How close is 3D printing to becoming mainstream in 2021?
The idea behind 3D printing seems like it was something straight out of Star Trek. Even today movies and TV…
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Technology
Key data and analytics trends shaping your business in 2021
Data is at the heart of the 4th Industrial revolution. Everything from AI, IoT, automated drones, driverless cars, 3D Printing,…
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Technology
Cloud Adoption: A trillion dollar opportunity
Prior to the COVID-19 pandemic, a confluence of various factors was already driving a transition to the cloud. Today,…
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Business Functions
Capability Centres Adapting To Changing Tech Landscape
2020 was the year of accelerated adoption of all things digital by customers and businesses both. The financial services sector…
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Business Functions
Smart cities: A changing landscape in 2021 and beyond
In these pandemic stricken times, technology and sustainability have become key points of focus. There has been a heightened awareness…
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Business Functions
3 Contact Centre trends that you should be aware of in 2021
The need for seamless omni-channel communications has become more relevant today than it was ever before. While contact centres maybe…
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Technology
Digital transformation: Making sense of the CapEx/OpEx conundrum
The journey as a CIO has offered me new challenge, to draw an efficient IT roadmap, to bring digital transformation…
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