Khadim Batti, Co-founder & CEO, Whatfix
Around one-third of the world’s population has been staying indoors as a result of the COVID-19 outbreak. Consequently, work from home has seen a surge, making remote training for employees vital. In today’s digital economy, technology serves as a bridge connecting people as a key driver. For remote training, instructors use technology to stay connected, deliver lessons, communicate, ask questions, assess learners, and evaluate results. This is where Digital Adoption Software can help, enabling employees to smoothly transition to the new normal. The Digital Adoption Platform (DAP) market is growing at a significant rate, as an increasing number of enterprises realize the urgency to reap the benefits from their digital initiatives.
With global spending on technology and tools estimated at $3.9 trillion in 2021, digital transformation is taking center stage in boardrooms. There is the quintessential question we must answer in order to realize the ROI of such large technology investments. We must ensure that a diverse workforce, comprised of workers from different generations with different learning styles and needs, can adopt such technologies easily and effectively. With DAP’s help, enterprises can successfully drive up adoption and provide a superior user experience. As the post-pandemic world unfolds, there will be an increasing need to provide remote training and support experiences.
Challenges with Remote Employee Training
Due to the pandemic, organizations have had to change the way they work and train their employees. Employers are struggling to onboard the new hires to the complex, hard-to-use software systems due to the lack of physical training in a remote work environment. The average enterprise employee interacts with at least 14 applications on a daily basis to get work done. This has resulted in a widening technology skill gap, eventually causing less than optimal software adoption. Approximately 300 applications are used in an average enterprise organization, yet many of these applications are not utilized fully, indicating that digital adoption is critical to the transforming landscape of the workplace. This is a huge challenge for organizations and big challenges require unique strategies.
Learning and training have always been challenging tasks for leaders, particularly when it comes to ensuring information is available when needed and reinforcing what a person has learned to improve their performance. New solutions like DAP are required to help employees navigate through different enterprise applications.
Digital Adoption Solutions: Disrupting Software Self-Service
Traditional in-person training programs are no more an option which was instrumental earlier to workplace learning for the majority of the organizations. Leaders have been forced to scout for alternative methods to effectively onboard new software users. Employees have also lost the convenience of walking up to their IT teams in order to solve their queries related to using the application. To tackle all of these roadblocks, there is a need to bring in self-service and automation with regards to software onboarding, support, and usage. Digital adoption platforms, ease the onboarding and training process by allowing personalization of content, promoting interactive learning automation, and increasing productivity.
Reimagine Remote Workforce Training with DAP
In 2019, Gartner officially announced Digital Adoption Solutions (DAS) as a new category of technology solutions in their report titled “Increase Sales Productivity with Digital Adoption Solutions, May 2019”. In the face of business constraints, learning leaders are pivoting from in-person training to online training to upskill their employees. There is one critical area of training that enterprises must also adapt, especially if they are hoping for smooth digital transformation.
Digital Adoption Platform helps corporations with smooth digital transformation by training employees on how to use software programs that are new to the organization, or that employees aren’t currently fully utilizing. DAP allows L&D teams to create digital walkthroughs and in-app guides that show users how to use the software while they are logged in and completing tasks. The goal of DAS is to seamlessly navigate users through complex features and functionalities in the form of flow-based training. Many organizations received multiple requests for such solutions last year. The pandemic has further amplified the need for such a tool as a key driver of the new virtual work environment.
Digital Adoption Solution Is Shaping Digital Workforce Transformation
With $431billion spent on enterprise software in 2019, over 50% failed digital transformation and change management initiatives, according to Gartner. Today, more than ever, it is critical for organizations to equip their employees with the right set of tools to enable them to take full advantage of the enterprise applications, realize maximum value from technology investment, and build a truly digital workplace.
As the technology landscape in 2021 continues to evolve, organizations need to understand how implementing DAP Solutions can create unprecedented value and a truly modern digital workplace. Organizations are now embarking on digital transformation journeys faster than ever as they seek to address various business challenges. As the world shifts online, companies need to avail the full potential of enterprise technology and tools they have already in and DAP solutions are supporting this effort by helping businesses drive digital adoption and elevate user experience across enterprise applications.
