The lending landscape in India has been growing very rapidly in the past few years. However, the industry was extensively dependent on physical interactions with clients as field visits were deemed necessary for proper verification and due diligence. The disruptions caused by the Covid-19 pandemic, pushed the industry to undergo fundamental shifts.
One of the biggest changes that the industry is witnessing currently, is an acceleration of digital process adoption across the lending spectrum. Almost all players in the sector are aiming to reduce the customer touchpoints while fulfilling customer needs seamlessly.
In this podcast, Nagendra Singh, Business Head, Shriram Housing Finance, shares the inside story about how the lending industry is evolving in the aftermath of the pandemic.