Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members


It takes about half an hour for a world champion runner to reach the 163rd floor of the world’s tallest building. With the advanced elevator system, the time gets reduced to less than two minutes. Speed aside, elevators today are becoming more intelligent and connected, thanks to IoT and other tech innovations.

The transformational impact of IoT and the next-gen technologies

IoT-enabled elevators and escalators leverage artificial intelligence (AI) to enable effective, vertical transportation of passengers. The robust technical capabilities help manage voluminous data that help tackle impending failures.

Today, the smart elevators render valuable, real-time insights. Over the last decade, this functionality has delved beyond the mere transportation of people. It has extended to a more intelligent, intuitive mechanism that connects to the cloud. Here, the data gets collected, stored and analysed for enhanced performance.

KONE 24/7 Connected Services leverages these capabilities to deliver an uninterrupted experience. They enable operators and providers to improve the reliability and accessibility of elevators and escalators, thus elongating their life cycle. The IoT-enabled platform monitors elevator performance on the back of set parameters. While monitoring, the data is sent to the cloud in real-time. These connected services also help identify optimal maintenance schedules, thus avoiding any peak periods of elevator usage.

Embracing preventive maintenance with the power of real-time data

The data in the cloud hints at the exact nature and location of the problem. This way, potential issues get detected early on, preventing any upcoming disruptions. And the results? The facility managers get to save their time on the job, cutting the workloads effectively. It finally leads to a smooth people flow and satisfied users.

Earlier, technicians were required to make multiple trips to the site to detect and identify issues. Cloud-connected elevators and escalators determine if an issue is critical or can be delayed until the next schedule. Since the information is shared in a transparent format, the reporting can be personalised to highlight the key concerns in an understandable manner.

The new era of digitally connected elevators

KONE DX Class elevators are the modern manifesto of advanced digital connectivity. They introduce a whole new realm of possibilities with an elevated user experience, enhanced people flow, delightful designs, future-proof services and just the right ambience.

The automated building operations from the KONE DX Class create an access bridge to KONE’s digital solutions, which can further be leveraged with the KONE Partner Ecosystem for efficient management.

Technological innovations have further enabled customers to plug in additional services using the power of open application programming interfaces (APIs). These make integrating devices, apps and services much simpler.

What do passengers get? A host of new, multisensory experiences inside the elevator. The mechanism combines physical hardware and digital services. Both can get customised as per individual needs and expectations, introducing greater levels of ease and convenience.

The advanced elevators provide:

  • Possibility to activate digital services as customers see fit, remotely
  • Secure APIs for third-party solutions
  • A dynamic display with advanced sound and lighting options
  • Integrated elevator call functionality
  • Autonomous robot services to navigate internal movement
  • Equipment status and service info APIs, allowing improved asset management


IoT and other technologies are a blessing for the elevator business, ensuring simple and effortless data gathering, monitoring operating conditions and even diagnostics and troubleshooting. Proactive maintenance technology helps monitor changes in the operational variables, including heat, friction and noise. In this stead, IoT, AI and other technological advancements have rendered maintenance to become proactive and made the buildings smarter and more digitally connected than ever.


Authored by

Amit Gossain, MD, KONE Elevators India

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members

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