Digital Transformation is the most talked about buzzword among industries, and organizations that are ready for adoption or are considering integrating advanced solutions. Organizations of all sizes should be prepared for technological disruption because that’s how they can compete and grow in the modern business scenario. CTOs and IT heads have started prioritizing internal transformation of their organizations by taking one step at a time.
Forming a Digital Transformation strategy is essential before envisioning successful execution of technological ambitions. Many a times, established organizations decline Digital Transformation until they do not see any threat to their business’ existence. If these organizations had thought of a Digital transformation strategy, then they could have been effortlessly able to avoid inefficiency in their processes.
IT decision makers should ask certain important questions such as what is the existing state of their business’s IT environment, what is the scope of improvement and what’s the right way to technically evolve. Complications will only mature if an organization is not proficient in understanding how they process, and the essential operations that need any technology’s interference. And so, it is important to understand business priorities to obtain the right kind of digital maturity.
The decision makers in an organization should have the vision to see the big picture and must involve every department to collectively make company-wide transformation. Every department can be tasked with innovating and sharing responsibilities so that their efforts focus on the right areas that will facilitate transformation.
If we look at the most successful companies that have carried out digital transformation then we’ll observe a pattern of higher customer satisfaction. The end customer is bound to take at least one digital approach to learn about or consume your services. One of the ways to accelerate Digital Transformation can be aiming at Customer Experience as a goal, so that organizations can provide digital services through a mix of technologies that can provide ease of service usage.
ESDS being India’s top Digital Transformation player, has seen organizations and even the country itself, delaying adoption of technologies to achieve crucial and long term targets. Just until last year, Digital Transformation was not taken seriously, but COVID-19 pandemic amplified the need for introduction of technologies to overcome stagnation.
Previously, automation was also considered insignificant, which created a huge gap between India and other developed nations. However, today there has been a complete awareness about what all is needed for businesses to digitally transform themselves.
Enterprises are migrating on Cloud and are finding new ways to automate their business operations and implementation of IoT solutions & services, Robotic Process Automation (RPA) and AI-driven solutions. Government organizations are coming up with peripheral applications focusing on Government to Citizen (G2C), upgrading citizen portals and citizen-centric services. Some Government schemes and Public and Private banks have also introduced Loan Originating System (LOS), Cheque Truncation System (CTS), Unified Payment Interface (UPI), Aadhaar-enabled systems, and digital experience platforms.
Organizations of absolutely any industry do not need to reinvent every process and system. Instead, cost-cutting solutions are readily available that can cut down costs R&D and IT infrastructure costs upto 80-90%.
IT managers sometimes go back and try to reinvent softwares instead of using the existing solutions or upgrading them. This is a common threat to organizations that are trying to achieve Digital Transformation but such actions only ends up in pushing back the DX journey. Decision makers need to understand the right utilization of existing SaaS and PaaS offerings in the market which can help them meet their digital goals.
Successfully achieving Digital Transformation is a dream for many organizations today but the transition can be tricky and requires patience for the strategy to eventually align with the targets. CTOs and IT managers should always be observant about common pitfalls when they have embarked on their DX journey. Lack of expertise and leadership can derail entire efforts of achieving DX when usual roadblocks throw the decision makers into panic. It is extremely important for stakeholders, shareholders, the leadership team and the employees to have prior knowledge, expertise and will to catalyze DX in their organization.