Like all business sectors, the global pandemic crisis has also changed the Indian insurance industry. There is no going back to the old normal, and it is up to the industry and its stakeholders to embrace the positives that have emerged from the pandemic and move forward. It is important to reinvigorating the future and rise in acceptability of digital payments, better work-life balance and staggered working hours, that are some of the changes that are here to stay post the pandemic. The change in people’s mindset has been a positive transformation in the world of insurance and there is a possibility of insurance becoming a pull product from a push product.
In this special report, knowledge partner PWC has crystalized the insightful takeaways from industry leaders. Read on to get a ringside seat on diverse industry perspectives on how digital adoption helped drive a new wave of growth in the insurance industry, the creation of new insurance products, enabled a switch to work from home (WFH), creation of mobile apps for workforces, digitisation of corporate training, and much more.