Empowering the new hybrid culture through advanced solutions

Covid-19 has acted as a tipping point for digital transformation of the workplace and this will speed up further as technology is now a vital pivot on which enterprises are totally dependent for their business continuity and growth.  Digital agility, thus, is becoming a critical factor for the workforce to communicate and collaborate effectively both internally and with customers.

As a country’s leading technology enabler, Tata Tele Business Services (TTBS) has been empowering enterprises with voice, data and managed services to develop deep digital capabilities, build resilience and enhance operational efficiency. Solutions include an advanced cloud communication suite “Smartflo”, Audio & Web Collaboration tools, Secure Cloud Connect, Cybersecurity suite and IoT to enhance business efficiency.

Elaborating on TTBS initiatives, Mr. Vishal Rally, Senior Vice-President, Product & Marketing, Tata Teleservices said, “Enterprises are moving fast on their digital curve and are embracing hybrid work culture that allows them to service their customers from anywhere and anytime. To meet this growing demand, we have strengthened our portfolio of services such as Cloud-based communication solutions, Collaboration solutions, IoT, Data Management and Cybersecurity solutions. We have recently launched an advanced cloud communication suite “Smartflo” which combines an uninterrupted flow of business communication with intelligent call routing and monitoring. Not only this, but it also offers on-demand scalability, which allows businesses to adapt quickly to changing business conditions. Smartflo comes with enterprise-grade security and reliability.”

Cyber attacks like phishing, ransomware etc. have become far more pervasive and sophisticated especially during the pandemic. To address this, TTBS has enhanced its Cybersecurity portfolio to provide a world class Cloud Security Platform to offer email security, web security, next generation firewall, endpoint security and multi-factor authentication (MFA) security services. Enterprises now have access to a multi-layered security proposition that is robust, scalable and can be rapidly deployed at an affordable cost.

TTBS has further strengthened its suite of ‘Work From Anywhere’ solutions to meet the demands of the hybrid workforce. Solutions like “Hosted IVR” allow enterprises to quickly set up distributed call centres and enable agents to work from home. Others like Hosted PBX, Audio and Web conferencing solutions, International Bridging services ensure connectivity and collaboration amongst teams spread geographically across the globe. TTBS is also a trusted provider of IoT services that are designed to facilitate real-time tracking for informed decision making. TTBS’s IoT portfolio comprises of Asset Management, Fleet Management Tracking, School Bus Tracking and Workforce Management.

“For the last two decades, our deep customer engagements have helped us to develop solutions that would enable enterprises to compete and win in their respective business segments. We will continue to play the role of technology enabler by strengthening our portfolio of services especially in the areas of Connectivity, Collaboration, SaaS, IaaS, IoT and Cloud while simultaneously enhancing our network and sales reach/ capability to cover as much of the enterprise footprint as possible”, added Mr. Vishal Rally.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of ET Edge Insights, its management, or its members

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