As many as 53% of consumers state that they are worried that if a digital service doesn’t work as it should, it will impact their family holiday As excitement builds ahead of the festive period, consumers are warning brands that …
Brands beware! Consumers ready to punish poor apps this holiday season Read More »
We Omind, act as a catalyst for our customers to achieve this at the pace. We built and deliver our products with the cutting-edge technology of AI, ML, Automation, etc. at heart, paired with incorporating the changing needs of your …
Today’s customers have higher expectations of service than ever before. Salesforce research finds that 77% of customers expect to instantly interact with someone upon contacting a company; 53% expect companies to anticipate their needs; and 71% prefer to engage on …
AI can take your customer service from good to superlative. Here’s how Read More »
By creating a culture of customer feedback and continuous improvement, businesses can ensure that they are constantly learning and improving their products, services, and processes In the realm of B2B, the complexity of customer experience is akin to that found …
Unlocking growth in the B2B realm: The key lies in elevating the customer experience! Read More »
It’s not just about products; it’s about making a lasting impact on health and happiness In the fast-moving consumer goods (FMCG) industry, I’ve witnessed the profound impact that creativity can have on improving lives, particularly in the realm of consumer …
Revolutionising consumer health: The creative spark in self-care Read More »
Globally, when every organization is facing the challenges associated with managing customers & their experiences, Indian CXOs have been able to strike the right balance between their employees’ and customers’ expectations The changing scenario of CX in the past two …
India ahead of the curve in elevating customer experience Read More »
Based on the survey conducted by KPMG International across 25 countries, covering 154 brands and 5000+ responses. In the last couple of years, we have witnessed seismic global events, such as the COVID-19 pandemic, the Ukraine-Russia war, unanticipated weather patterns …
Mastering intentional experiences – India CX report Customer experience report Read More »
Delivering business value: Is NPS really an enabler? Read More »
The biggest trend in consumer behaviour that we are seeing is linked to digital adoption. According to most consumer surveys, over 25% of consumers are buying online for the first time across multiple categories of goods and services. With 75% …
