Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members


Competition for talent has been fierce in the IT services industry in India for several years due to the demand for digitally skilled people. During the pandemic, as people quit their jobs in record numbers, the need to attract, develop and retain employees was intensified. It also prompted a renewed interest in employee engagement and programs that invest in employee wellbeing.

As a multinational IT services and consulting company (headquartered in Tokyo) and a global leader in IT and business services, NTT DATA focuses on providing employees with meaningful work and programs to increase their satisfaction.

“As a trusted global employer, we are committed to our employees’ well-being and coach and guide them to become game-changers in the industry. We encourage them to have high career aspirations, which helps achieve greater heights and contributes to business goals,” said Dean Williams, Executive Vice President, Global People, NTT DATA Services.

NTT DATA’s Indian campuses excel at digital operations, digital transformation, consulting, and project management.

Prioritizing sustainable development goals

From zero hunger, good health and wellbeing, and quality education to gender equality, decent work, economic growth, and climate action, NTT DATA and its employees embrace the United Nations’ sustainable development goals, applying skills and resources to issues that matter. For example,
NTT DATA supports the North Texas Food Bank and partners with several food distribution non-governmental organizations in India, where employees volunteer and provide extra hands during food drives and other events. The company also partners with ELFA International to support expanded healthcare access for the people of Jammu and Kashmir. Employees in India who are passionate about the environment planted more than 10,000 trees across seven cities in 2021 and 2022. Initiatives like these help employees connect with the company on a deeper level.

Championing women leaders, diversity, and mental health

The company’s office of Diversity and Inclusion was created to increase the global representation of women in the workforce, educate employees on unconscious bias and expand its ERG program.
We are curious about people’s needs, listen to team members and ask for feedback. Among the company’s many initiatives are employee resource groups (ERGs), which give team members a chance to connect, network, and discuss ideas with others who share common backgrounds and interests across geographies. The ACCESS ERG creates awareness around the benefits of working with persons with disabilities, and LIFT supports employees who live with mental illness. Women Inspire NTT DATA (WIN) helps women develop leadership abilities, while THRIVE supports inclusion, success, and the advancement of Black employees. VET supports veterans who serve or have served in the U.S. military, while LA CULTURA promotes the voices of the Latin American Community and PRIDE works toward an inclusive experience for employees who identify as LGBTQIA+ NEST drives employees to live more sustainably.

Today, all of NTT DATA’s Global Leadership Development initiatives have at least 50% gender-balanced representation. The company also offers an Inclusion Intelligence Certification program to its employees. This three-tiered (Bronze, Silver, and Gold) self-paced certification ensures team members understand the importance of modeling the values, actions, and decision-making needed to sustain a diverse and inclusive workplace. In less than a year, the company has certified more than 30% of its global employee population and 70% of its people managers in the Inclusion Intelligence program at the Bronze level.

In addition, NTT DATA achieved a top score of 100 in the Human Rights Campaign’s Corporate Equality Index for 2022, naming it the “Best Place to Work for LGBTQ+ Equality.”

Committing to talent

Implemented in 2021, the company’s Build, Attract, Develop, and Measure strategy looks at the representation of key demographics across the organization and how it compares to the market availability of qualified professionals. At that time, self-identified women comprised 33.9% of
NTT DATA’s global population and 23.1% of the global senior leadership (vice president and above).

In the fiscal year 2021, the company saw a marked improvement in the representation of historically underrepresented groups. Today, women constitute 35% of the global team, and 25% of employees in senior leadership positions are women. For the 2022 fiscal year, NTT DATA aims to increase these numbers to 37% and 27%, respectively.

It is also important for NTT DATA to help team members find their voice. To achieve that goal, the company conducts its One Voice Survey every two years across the globe. This anonymous survey gathers candid feedback on what the company does well and highlights areas of improvement. As a result, its diversity, equity, and inclusion impact received an 81% positive rating.

Apart from offering training and development, NTT DATA’s Career Paths and Learning Plan programs look for members who might have been overlooked and then approach and support them in company-provided career advancement opportunities.

Cultivating a culture of trust

In today’s rapidly changing business environment, companies look for dedicated employees who want to contribute to an organization’s growth. To attract such talent at NTT DATA, we support a culture of trust and provide employees with the flexibility and freedom to choose how they want to grow in their personal and professional lives. The company takes this commitment to its employees seriously. The company does not prevent people from engaging in gainful activities during non-working hours if there is no conflict of interest by following internal policies and processes. NTT DATA believes that when employees grow from pursuing outside interests, that growth also becomes part of the company, and is mutually beneficial due to greater inclusion. Happy employees handle challenges better, work better in teams and contribute more to the organization while realizing their own life needs and goals.

This is all part of NTT DATA’s commitment to developing great talent opportunities and world-class services for its employees and clients.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of the Economic Times – ET Edge Insights, its management, or its members